IBM - Client Engineering
DURATION
January 2023 - Present
ROLE
Innovation Designer (Promoted from Associate Innovation Designer in July 2024)
TOOLS
Figma, Adobe Cloud, Microsoft Office Suite
METHODS + SKILLS
Enterprise Design Thinking, Human-Centered Design, UX Design, UX Research, UX/Product Strategy,
Currently…
I’m currently an Innovation Designer with IBM Client Engineering in the Industry Market, where I work on cross-functional teams leading through Enterprise Design initiatives to build small-scale MVPs to solve targeted business and stakeholder problems for our Fortune 500 clients.
I pride myself on being a scrappy, resourceful designer who thrives in fast-paced, ambiguous environments, turning complexity into clarity
role + responsibilities
Client Engineering is a pre-sales initiative. It is made up of cross-functional squads who rapidly innovate and co-create on pilots with IBM’s Fortune 500 clients to demonstrate value.
As a Client Engineering Innovation Designer, I combine service design, human-centered design thinking, and strategy consulting principles to understand my client’s business needs and pain points via hands-on UX workshops. I then translate those needs & pain points into frameworks such as user flows, project maps, or prototypes for our engineers to utilize in building targeted valuable solutions.
A typical Client Engineering project team is made up of:
Client Engineering teams ideate, co-create, and demonstrate the value of IBM technology to our various Fortune 500 clients via 4-8 week pilots.
Designers are vital to the Pilot process, as seen below.
Facilitate Enterprise Design Thinking workshops to understand user + business needs
Align diverse stakeholders and teams.
Navigate highly technical + ambigous problem spaces
Engage with flexibility to pivot depending on new use case details + requirements
Ideate feasible, high-value solutions with tech teams.
Plan agile sprints and roadmap projects.
Solution architecture development with architects to align solutions with user and business needs.
Rapidly prototype and iterate with engineers using Figma, AdobeXd, and more.
Test + validate solutions against workshop findings + UX research.
Apply lean UXR methodology, integrating stakeholder feedback.
Craft user-centric case studies with compelling narratives using Adobe CC, Figma, and PPT.
Present to clients, linking outcomes to user needs and business value.
Data visualization, journey mapping + storytelling
Transform complex insights into clear, engaging visual stories
Skills
Accomplishments
Clients
Featured Projects
Here are some excerpts of noteworthy projects I’ve completed. Due to the confidential nature of my work, the case studies cannot be distributed publicly + the company names have been anonymized. If you are interested in delving further into any of these projects please reach out to me directly at lzamyeen@gmail.com!
